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Learn how to keep in touch and stay productive with Microsoft Teams and Office 365, even when you’re working remotely. T sign in to your Microsoft account. Reactivating Office 365 Microsoft Office, Mac. If you are not able to edit or create and see a message prompting you to activate Office, you'll need to sign in to.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
Note
Don't use this article if you use a Microsoft account to sign in.
You can't sign in to Microsoft Office 365, Microsoft Azure, or Microsoft Intune. You might be trying to sign in by using a portal such as https://login.microsoftonline.com. Or, you might be trying to sign in by using a non-browser–based app, such as one of the following:
- Office apps, such as Outlook, Word, Excel, and PowerPoint
- Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro)
- Azure Active Directory Sync
- Azure Active Directory Module for Windows PowerShell
- Dynamics CRM
Cause
The following conditions might cause this issue:
- Your subscription has expired.
- Your user account is not enabled.
- You're locked out from your user account.
- You tried to sign in with the wrong user name and password.
- The password you tried to sign in with is temporary and expired. (This might happen if your user account is new or your password was recently reset.)
- Your password has expired.
- You're blocked from signing in.
- If you're a federated user, single sign-on is not working.
Resolution
To resolve this issue, follow these steps.
Step 1: Sign in to the portal
- If you're using Office 365 or CRM Online, go to https://portal.office.com.
- If you're using Azure, go to https://manage.windowsazure.com/?whr=azure.com.
- If you're using Intune, go to https://manage.microsoft.com.
Step 2: Use the solution that's appropriate for your sign-in experience
You can sign in to the portal
If you can sign in to the portal, but you can't sign in to a non-browser–based app, such as an Office app or an app on your mobile device to check email, follow these steps:
- Work with your admin to make sure that you have the correct licenses applied to your account.
- If you're enabled for multi-factor authentication, make sure that you have set up app passwords. For more information about multi-factor authentication, see Manage your settings for two-step verification.
- If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.
- For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.
You can't sign in to the portal
If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation.
Error or description | Solution |
---|---|
We don't recognize this user ID or password. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com. And check to make sure you typed the correct password. | To resolve this issue, see 'We don't recognize this user ID or password' error when a user tries to sign in to the Office 365 portal . |
You've tried to sign in too many times with an incorrect user ID or password. | After 10 unsuccessful sign-in attempts (wrong password), the user is locked out for one minute. Subsequent incorrect sign-in attempts will lock out the user for increasing durations. To resolve this issue, do one of these methods: 1. Try again. You will have to enter a random set of letters and number as part of the sign-in process. 2. Update your password on all devices that connect to your account. 3. Reset your password. |
It looks like your account has been blocked. Please contact your admin to unblock it. | To resolve this issue, see 'It looks like your account has been blocked' error when a user tries to sign in to Office 365. If the issue still occurs, use one of these methods: 1. Wait 15 minutes, and then try again. 2. Have your admin reset the password. This unlocks the account. |
Sorry, that didn't work. This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com. | To resolve this issue, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365. |
You're automatically signed in as a different user. | If you're using more than one user account in a web browser, try one of these methods: 1. Sign out of the portal. 2. Clear the cache in the web browser, delete Internet cookies, and then try to sign in again. |
You see a correlation ID that resembles 'Correlation ID:ac5d279c-cf72-5073-278e-a5b2b0c8a4bc' | Contact Microsoft Technical Support. |
You're asked to change your password. | Your password may be temporary or your password has expired. If you're prompted, change your password. |
Sorry, but we're having trouble signing you in. Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the error: <error code> | To resolve this, see 'This doesn't look like a valid user ID' error when a user tries to sign in to Office 365. |
You don't see any of the previous error messages, and the website address doesn't start with https://login.microsoftonline.com. | You may be a federated user. Work with your company admin, and see How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Office 365, Azure, or Intune and A federated user is prompted unexpectedly to enter their work or school account credentials. |
Sorry! We can't process your request. Your session is invalid or expired. There was an error processing your request because your session is invalid or expired. Please try again. | To resolve this issue, see 'Sorry! We can't process your request' error when you try to set up security verification settings for Azure Multi-Factor Authentication . |
We did not receive the expected response. Please try again. | To resolve this issue, see 'We did not receive the expected response' error message when you try to sign in by using Azure Multi-Factor Authentication. |
We didn't receive a response. Please try again. | To resolve this issue, see 'We didn't receive a response' error message when you try to sign in by using Azure Multi-Factor Authentication. |
Sorry, our account verification system is having trouble. This could be temporary, but if you see it again, you might want to contact your admin. | To resolve this issue, see 'Account verification system is having trouble' error message when you try to sign in by using a work or school account. |
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.
Office 365, 2016, 2013 Won't Open in Windows 10 with 'Stopped Working' Error Message
According to Microsoft community and Google searching result, it seems that it's not a new problem for Windows users that Offices won't open after Windows 10 update with an 'Office stopped working' error message.
If Microsoft Office 365, 2016 or 2013 has stopped working or cannot open normally, you may not be able to work or modify Word document or edit Excel files by then. So how to fix this issue and make Office work again in Windows 10/8/7?
If you are having a similar problem with Office Word, Excel, PPT or other files on your PC and you cannot open Office to work, don't worry and you can just follow offered methods here below in this article to get the problem fixed on your own now.
If you are having a similar problem with Office Word, Excel, PPT or other files on your PC and you cannot open Office to work, don't worry and you can just follow offered methods here below in this article to get the problem fixed on your own now.
Method 1. Fix Office 'Stopped Working' Error in Windows 10 with an Online Repair Tool
When Microsoft Office 365, 2016 or 2013 stops working or won't open on your PC, you can directly try an Office repair to get the problem fixed in Windows 10/8/7:
1. Click 'Start' > 'Control Panel' > Select 'Programs' > 'Programs and Features';
2. Right-click on Office 365, Office 2016 or Office 2013 > Select 'Change';
3. Click 'Online Repair' > click on 'Repair' button.
Wait for the process to complete, restart Windows and see if Word, Excel or other Office application work correctly.
2. Right-click on Office 365, Office 2016 or Office 2013 > Select 'Change';
3. Click 'Online Repair' > click on 'Repair' button.
Wait for the process to complete, restart Windows and see if Word, Excel or other Office application work correctly.
Method 2. Repair Corrupted System Files and Open Office in Repair Not Working Office
Bad sectors may cause corrupted system files in Windows system, leading Office cannot work properly or other problems.
When Microsoft Office fails to work or won't open with 'stopped working' error message, you may try to repair corrupted file systems and reboot PC into Safe Mode to get the problem fixed.
When Microsoft Office fails to work or won't open with 'stopped working' error message, you may try to repair corrupted file systems and reboot PC into Safe Mode to get the problem fixed.
Part 1. Repair Corrupted System Files
Free download, install and launch EaseUS Partition Master Free on your PC.
EaseUS Partition Master Free will help you effectively repair corrupted system files with steps below.
Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.
Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.
Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.
![Microsoft Office Won T Let Me Sign In Mac Microsoft Office Won T Let Me Sign In Mac](/uploads/1/2/6/4/126425904/739336896.png)
Part 2. Start and Open Office in Safe Mode
1. Press Win + R to open Run dialog;
2. Type below command in the Run box.
![Microsoft Microsoft](/uploads/1/2/6/4/126425904/814758106.png)
Microsoft Office Won't Let Me Sign In Mac Download
- For Excel: Type excel /safe, and click OK.
- For Outlook: Type outlook /safe, and click OK.
- For Word: Type winword /safe, and click OK.
- For PowerPoint: Type powerpnt /safe, and click OK.
- For Publisher: Type mspub /safe, and click OK.
- For Visio: Type visio /safe, and click OK.
Microsoft Office Won't Let Me Sign In Mac Free
3. After this, you can start an Office application to see if the problem has been fixed or not.